Communication in business is vital; none of us need a reminder of that.
Skype has been the primary communication tool for business for quite some time now. However, with the elevation of Microsoft Teams, it has been relegated to mostly a video-conferencing application. Microsoft is pushing Teams to be their new primary business communication platform.
Even with these developments, Skype still retains some appeal. You would be wrong to dismiss Skype without knowing more about its features. One feature of Skype that you’ll find outstanding is their support. It can compete with any other communication platform in the market.
Therefore, in this article, we’ll see how Slack compares to Skype when it comes to business communication. Such an analysis of features is the only way for you to make a sensible choice.
Cost: Skype vs Slack
Skype comes as part of an array of tools in Microsoft Office 365, but you can also use it individually. Actual communication charges depend on the destination of your call.
Slack has a base free version. You can only have voice and video calls between two people, and the number of integrations you can have is also limited to ten.
The cheapest paid plan comes in at $6.67 for every user every month. This plan comes with an unlimited number of integrations and group calls. You also get an unlimited number of searches, better support, and security.
The last plan costs $9.99. This plan has a host of advanced technological features. You get 99.99% uptime with this plan and 24/7 direct support.
Calls and messages: Skype vs Slack
Skype’s primary purpose now is video chatting. You can have video and audio chatting with either one or many people and instant messaging.
Slack, of course, offers all the regular services you’d expect of a business communication tool. You can do individual or group messaging. Video and audio calls are also possible. One additional benefit you get in Slack is a private communication channel.
Collaboration: Skype vs Slack
Slack’s solution to the challenge of collaboration channels. You can create a channel using a hashtag and through it, organize workflows to keep your team running.
The sharing of files is also easy with Slack. You can drag files directly into the app or link your Slack with file sharing and storage solutions such as Dropbox. Slack automatically saves all the data you upload into an archive. You can, therefore, access all of it later.
On Skype, you can record meetings or split the screen during calls. You can also hold meetings with up to 250 individuals. For messaging, you have instant messaging, and for PowerPoint presentations, there is a PowerPoint upload feature. During meetings, you can take polls and add attachments.
Integration: Skype vs Slack
Skype integrates with Microsoft Office. You can use PowerPoint and other tools from the Microsoft Office suite directly on Skype. As far as integrations go, this is limited in range.
Slack, unlike Skype, offers you a whole lot more integrations. Once you integrate an app with Slack, you can work on Slack exclusively without switching out for notifications or other interruptions. Some of the more prominent integrations you’ll meet include Salesforce, Dropbox, and even other communication solutions such as Zoom.
A particularly important integration for Slack is Google drive. Integration with Google drive helps you share documents and other kinds of files, even within a conversation.
Customer Support: Skype vs Slack
Slack customer support works in several ways. The primary method through which you can get assistance is through email. You enter your email, then the matter for which you want clarification. Slack’s support includes an additional nice feature. Even if you haven’t signed in to your account, you can still send a help email and get answers.
There is also a knowledge center where you can get information on all manner of issues. You can also use integrated tools to find solutions for your problems.
In addition to all these, you can also read articles on fundamental issues such as getting started with the platform and using various tools.
Skype also has a decent help section. You get a neat search feature on the website and links to essential questions. There’s also a detailed FAQ section.
Additional resources include a community of users. These users have experience on using Skype and can help you with any issues you have. Skype also provides you with a virtual agent to help you get up to speed once you set up your account.
Comparison: Skype vs Slack
Skype is a decent tool. Video chatting is its primary purpose, and it does that well. However, that isn’t a point in its favor since Slack does video communication well too. Slack goes a step further to provide you with a private channel you can use for messages to yourself. If the comparison is on communication capabilities, therefore, Slack wins.
Slack also wins on integrations. Skype’s big drawback here is that it only integrates with tools from the Microsoft Office suite. While Microsoft Office is essential and used widely, you’d still be missing a lot by not having integrations with other platforms.
With Slack, you can integrate with apps that are way more useful than those you would find in Microsoft Office. Unless you plan to work exclusively on Microsoft Office, Slack is the tool for you.
On collaboration, Skype tries to offer solutions. They are good but nowhere near the level of tools Slack has. Channels are a brilliant idea. You can use channels to classify your communication and enable more comfortable working, especially on teams.
You can also share files in several ways, a thing that’s possible through integrations.
You can get Skype on its own, but it is more common to purchase it as part of Microsoft Office 365. Slack, on the other hand, has a free version that might be limited but is still decent.
Verdict: Skype vs Slack
It’s a clear win for Slack here. On all aspects of comparison, it is either better or on par with Skype. Slack’s supremacy, though, shouldn’t surprise you. As we said at the beginning, Skype is no longer Microsoft’s primary communication tool; their focus is entirely on the Teams platform.
It would be best if you chose Slack. You’ll get a broader range of integrations and better collaboration tools.