HelloSign VS DocuSign: Electronic Signature Apps Compared

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HelloSign VS DocuSign: Electronic Signature Apps Compared

HelloSign and DocuSign are both electronic signature software that is used in the signing of contracts or other documents in digital format. But well, you might be beating up yourself on which software should you go for between helloSign vs DocuSign, which makes it the sole purpose of writing this review. 

In this article, we are going to compare the two products side by side and help you make an informed decision. Both electronic signature apps are cloud-based, so its much of a similar mode of working, but wait.. they are not the same and can’t be.

So, without any further ado, lets jump right into it.

Summary: HelloSign vs DocuSign

HelloSign and DocuSign are both well-known electronic signature apps. The two apps sport a tone of excellent features that make the whole point of ecteronic signature seamless and straightforward. However, putting the two apps side by side, HelloSign proves to be offering a bang for the buck. The app packs some excellent features under the sleeve audit trail, data validation, integration with Google Drive, and unlimited document signing for less. But for those looking for more than just a simple electronic signature app – DocuSign is your best friend. But of course, you will have to siphon out more.

HelloSign VS DocuSign: Electronic Signature Apps Compared
A laptop computer, tea and snacks on the table

Features

Security

Since you are storing your electronic signature online, security is critical. Although the two apps have a cloud-based mode of storage, clouds aren’t safe enough from the increasing threat of cybersecurity. To begin with, HelloSign has touted bank-level security pairing up SSL encryption and secure server infrastructure hosted at a state-of-the-art Tier III, SSAE-16. HelloSign also supports two-factor authentication, which comes handy thanks to their HelloSign’s Access Code 2FA. HelloSign also provides reports which alert its users in case of security breaches. So, you will be kept in the know when it is time to change your account password – in case if anything.

On the other hand, DocuSign is also not left behind on security matters. The platform embraces AES 128-bit encryption and SSL 256-bit encryption for the security of your documents at all times. DocuSign meets some of the most stringent U.S., E.U., and global security standards, and uses the most robust data encryption technologies available. The same case applies to HelloSign.

Document Security

Apart from the platform-based security features and compliance listed above, there are also other security protocols in how documents are shared and viewed. HelloSign and DocuSign also protect the documents from access to third parties. DocuSign has embraced email-based authentication that restricts signing only to users invited by the owner of the document, which is tied into an email. That mandates a user to be able to have accessed and be logged into the email account before he/she can view the shared document. Additionally, the owner of the document can also send an access code that will be required before opening the document. Other security features embraced by DocuSign include; Phone Authentication, Geological capture, and social identity authentication.

Document Signing

Document signing is the primary function of the two apps. With HelloSign, you can be able to sign off digital documents in a breeze, especially with the drag and drop functionality. DocuSign also works similarly.

Application Interface— API

Both HelloSign and DocuSign have APIs available for developers. APIs allow developers to stream in even more functionalities in the respective apps through integrations. So, if you wish to get your hands dirty for the expertise individuals, both of them are a go-to option. But keep in mind, you may be needed to pay extra cash for full functionality and tweaking.

Multiple Language Support

Well, support for various languages is also a necessary need when it comes to software. It enables people from around the world to use the software in their preferred language. For DocuSign and HelloSign, both have embraced support for multiple languages. Starting with DocuSign, the platform, as per the time of writing, supports a total of 43 different languages. What’s good about DocuSign is that Languages are detected automatically through browser settings. So new users on the web will not have to scramble around to enable their preferred language. But that is applicable if the language is supported. 

Furthermore, as a sender, the platform also allows you to set your language in the language settings options inside the document. Major languages currently supported include English U.S., Arabic, French, Chinese (both Traditional and Simplified), Spanish, and Italian. HelloSign also supports major languages as per now, serving customers in over 150 countries.

Platform Support

With variant platforms available for both P.C. and mobile, cross-platform support is crucial in the present world. DocuSign is available on both Mobile platforms – Android and iOS. The same case applies to HelloSign. However, in those instances, when your phone is dead, and you have to work on a document, both apps have web access support. Which makes it easy to use the web and utilize the services directly via your P.C. independent of the platform or browser.

Multi-Party Signing

Documents at times require one or more users to sign. Both of the two electronic signature apps support multiple signing from different users. Multiple signing can be either simultaneously or in a specific sequence, depending on the user’s needs.

Reminders and Expirations

With this feature, users can be reminded when an individual document is due to be signed or the contract signed is nearing its expiration date. This feature is handy and is available on both DocuSign and HelloSign. You will be notified to sign a document, something which does not happen in day to day office environments – unless you have an aggressive office assistant, of course. 

Signature Workflow

For signature workflow, this is a feature that lets the administrator or a creator of a given document track documents that have to undergo multiple signature steps. HelloSign and DocuSign have both this feature available.

HelloSign allows administrators to create specific workflows in signing; whether it is simultaneously or in a given order. At the same time, you can also carbon copy (cc) other people in your organization or team.

For DocuSign, the options are many. You can route the documents in series, parallel, or mixed. For multiple users, you can choose to send the document in bulk at once by simply selecting the user emails before hitting the send button. Plus, depending on your needs, you can also set several recipient permissions on a single document. This allows you to define the actions of each recipient in your workflow, which can vary from signing, editing, requesting signer attachments, or merely approving a document. For multiple documents, DocuSign has a feature that lets you toggle which user can be able to view a given type of document – in cases of confidential documents.

Templates

For an easy process to kickstart with these two electronic signature apps, templates are provided. However, keep in mind these templates are not well designed, so you might need some skills for creating your own. But do not be scared. The apps provide ready-made blocks and tools that make the process less of a hassle.

Audit Trail

With the Audit trail tool, a creator or administrator can be able to track every step of the document. Every single activity of the document will be visible to the administrator, including decline to sign a document (which is often accompanied by reason), viewing, printing, and even sending to another user. An audit trail is both available on HelloSign and DocuSign.

Mass Signatures

For documents that require too many signatories, DocuSign and HelloSign got you sorted out. You can create a document that allows up to one thousand signers at once.

Signature Document Creation

Despite acting as a bridge for signing documents digitally, the two apps also allow you to create your documents. The generated documents have an easy to make layout since you are already provided with various blocks that are to be signed by a single user or multiple signers.

Custom Branding

Both HelloSign and DocuSign allow users to add their logos and company name throughout the signer’s experience. This applies to documents, emails, and even signature pages. 

Reporting

DocuSign and HelloSign have reporting functionality that makes it easy to view account activity. For DocuSign, this includes a real-time status on the state of the documents send, including every signature, approval, and related recipient actions that have been logged in and viewable. You can customize these reports to include only a given document, recipient, or the whole account activity. These stats can be exported in the form of a CSV file and even shared directly.

In-Person Signing

Well, there can be those times that you have your team near and want them to sign directly on your iPhone or iPad. That is where in-person signing comes in. In-person signing is available on HelloSign. DocuSign has not provided any tidbit on that, however. 

HelloSign VS DocuSign: Electronic Signature Apps Compared
A tablet and stylus pen on the table

Comparison: HelloSign vs DocuSign

Who is this software for? 

So, who do these two electronic signature apps apply to? Well, this applies to anyone. But mostly to users who work remotely. At the same time, HelloSign and DocuSign can also be used by any business administrators that want to go paperless. Gone are the days when you had to go through multiple drawers in your office to find a contract that you signed a year back, and can’t remember if it is expired already or not for renewal.

Also, the two electronic signature apps make it easy for office workers never to miss signing any work documents that need signing when they are away from work. Take it, for example, holidays, or a trip out of the office to work on some business errands. With most activities shifting to embrace technology, there is absolutely no reason why anyone should not use any of this secure, legally binding electronic signature software.

Pros and Cons

HelloSign pros

  • Multiple platform support
  • Secure

DocuSign pros

  • Multiple platform support
  • Secure

DocuSign cons

  • Community-based support
HelloSign VS DocuSign: Electronic Signature Apps Compared
A person writing on a book in front of a laptop

Pricing

On matters pricing, HelloSign has a free plan available. As usual, with any free plans, it has limited functionality. Apart from the free plan, HelloSign also has a Pro plan, a Business plan, and an enterprise plan. For starters, the free plan could do. Here is what is included in each plan.

The Free Plan

  • Documents per month
  • Sender
  • Integrated with Google Drive
  • Status notifications
  • Audit Trail

For the paid plans, you can choose to pay on a monthly or yearly basis – saves you some cash. The Pro plan will set you back by $13 per month when paid annually or $15 every month.

The Pro Plan

  • UNLIMITED Documents per month
  • 1 Sender
  • 1 Template
  • Integrated with Google Drive
  • Status notifications
  • Audit Trail
  • Data validation

The business plan will cost you $40 per month, paid annually, or $50 on a month to month payment basis.

The Business Plan

  • UNLIMITED Documents per month
  • 5 Senders
  • 5 Templates
  • Integrated with Google Drive
  • Status notifications
  • Audit Trail
  • Data validation
  • Branding
  • In-person signing
  • Signer access code
  • Team transaction overview

In the Enterprise plan, HelloSign offers advanced features like Salesforce Integration, Oracle Content & Experience Cloud Integration, HIPAA and SOC 2, Advanced Admin Features, and many more. However, the company has not specified what the pricing on that is. You have to contact the sales team first.

If you don’t want to jump right into the paid plan, you can give HelloSign a trial from their 30-day free trial on the Pro and Business plan.

On the other hand, DocuSign has no free plan. DocuSign has four different paid options; personal standard, business pro, and Advanced. For the cheapest plan – Personal, you have to pay $10 per month, billed yearly. Choosing a month to month payment basis will set you back by $5 more. The main differences between DocuSign plans are the numbers of users and documents for signature.

Personal Plans

  • One user
  • Send documents for eSignature: 5/month
  • Basic fields
  • Mobile app

For the Standard plan, you have to shell out $25 per month paid annually or $40 every month.

The Standard Plan

  • Up to 3 users
  • Send documents for eSignature
  • Basic fields
  • Mobile app
  • Reminders & notifications
  • Personalized branding
  • Comments

For Business Pro, it will cost you $40 per month, paid annually, or $60 paid every month.

Business Pro

  • Up to 3 users
  • Send documents for eSignature
  • Basic fields
  • Mobile app
  • Reusable templates
  • Basic workflows
  • Real-time audit trail
  • Integrates with Dropbox, Google Drive, and more.
  • Multiple languages
  • Reminders & notifications
  • Personalized branding
  • Comments
  • Collect Payments
  • Advanced fields
  • Signer attachments
  • Bulk Send
  • PowerForms
  • Collaborative fields
  • In-person signatures
  • Advanced authentication

For advanced features like Integrations, connectors, APIs, SSO, Enterprise level support, Embedded signing, Admin/User management, plus advanced branding, you will have to contact DocuSign sales team for a price quotation. For DocuSign, we recommend that you pay for annual pricing. It will save you a lot. To put this into perspective, you will save between $60 and $240 for paying upfront – some pretty nice change. 

HelloSign VS DocuSign: Electronic Signature Apps Compared
A person signing on a pad

User-Friendliness

Both HelloSign and DocuSign are pretty easy to use. There is no complicated process in setting up, unless for developers who want to go the API way. For beginners and new users, you will not be intrigued by any features or the U.S. of the two electronic documents signature apps.

Integrations: HelloSign vs DocuSign

With APIs available, these two apps can be integrated with other business tools, too. But DocuSign supports many integrations that dwarf those supported by HelloSign. DocuSign supports over 150 app integrations while HelloSign supports over 30 integrations natively.

HelloSign natively supports Integration with the following apps;

  • Gmail
  • Google Docs
  • Salesforce
  • Dropbox
  • G Suite
  • Box
  • Evernote
  • HubSpot CRM
  • Slack
  • Zapier and more

Integrations supported by DocuSign include the following;

  • SAP
  • Salesforce
  • Oracle Cloud
  • Workday
  • Seal
  • Outlook
  • G-suite
  • Dropbox and more

Customer Support

Starting with DocuSign, it only offers Community-based support for all of its plans. They have a knowledge base available that you can browse for basic inquiries about the product. However, for more personalized support through phone, email, and chat support, you have to pay extra, which is a bummer. But for a dedicated run for your money, DocuSign has a sales support number available.

For HelloSign, you can reach their support team through a form embedded on their website. You can also utilize other channels like social media, and community-based support in the available forum.

HelloSign VS DocuSign: Electronic Signature Apps Compared
A person holding a smartphone while writing on a book

The Verdict: HelloSign vs DocuSign

With all the features almost flush, choosing between the two is more about the user’s needs. HelloSign has a free plan for anyone ready to use the software for a one-off time or a few times a month. But for businesses, it depends on the functionality you’re looking for. If you’re in a tight budget but want more functionality, HelloSign offers excellent value for money, unlike DocuSign. But for advanced functionality, DocuSign proves to be a stronger contender.

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